Client Agreement

Suite 7, Ormeau House, 91-97 Ormeau Road


0300 303 5758

[email protected]

Our Insurance Services & Costs


Authorisation Statement


Life Expert is a trading name of Family Confident Limited who is an appointed representative of Plan and Prosper Financial Group who is authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Plan and Prosper Financial Group’s FCA Firm Reference Number is 798095. Family Confident Limited’s FCA Firm Reference Number is 943517.



Our Services


For Non-investment protection contracts we are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of our panel of insurers for term assurance, income protection, critical illness.


For general insurance contracts we are an intermediary and will act on your behalf when recommending an insurer based on your demands and needs from a fair analysis of the market. The insurers we consider will be listed to you when we carry out our research. It will be your responsibility to ensure the policy meets your demands and needs for building and/or contents, private medical insurance, accident sickness and unemployment.



Our Ethical Policy


We are committed to providing the highest standard of service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:

  • Be open, honest, and transparent in the way we deal with you;
    • Not place our interests above yours.
    • Communicate clearly, promptly and without jargon;
    • Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.



We will accept instructions in writing and verbally by recorded telephone call only.


Implementation Costs


We will be paid commission from the product provider and will not be charging you a fee.


Client Money


We are not permitted to handle client money and we cannot accept a cheque made out to us. We will set up a direct debit on your behalf as the product provider will collect premiums this way.


Cancellation Rights


You can exercise the right to cancel at any time.




The product provider will forward all documents to you regarding your insurance. We will issue all communications in English, unless agreed otherwise.


Material Interest


We will act honestly, fairly, and professionally known as conducting business in ‘Client’s best interest’ regulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients’ conflicts with your interest, we will write to you and obtain your consent before we carry out your instructions and detail the steps we will take to ensure fair treatment. Where this cannot be achieved, we will not conduct the business.




If you wish to register a complaint, please write to Life EXPERT Ormeau House, 91-97 Ormeau Road Belfast BT7 1SH  telephone 02890 454028  or 03003035758or e-mail [email protected]


A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk  or by contacting them on 0800 023 4567.


Compensation Scheme


If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme.


Further information about these amounts and limits for all other product types are available from the FSCS at http://www.fscs.org.uk/what-we-cover/products



Anti-Money Laundering


We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up to date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.




This client agreement is governed and shall be construed in accordance with English/Northern Ireland Law and the parties shall submit to the exclusive jurisdiction of the English/Northern Ireland Courts.


Force Majeure


Plan and Prosper Financial Group Limited shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.




The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination a due proportion of any period charges for services shall be settled to that date.





This is our standard client agreement upon which we intend to rely. For your own benefit and protection, you should read these terms carefully. If you do not understand any point, please ask for further information.